Its an interesting and challenging concept for leaders, and studiers of people.

How much emotional intelligence someone has will invariably determine the length and severity of interpersonal conflicts they experience. We will all undergo conflict. But often, not always, the depth of it can be determined by our reaction, how we approach and deal with the personalities involved.

Understanding someone's motivating factors...even words that trigger alarms for them, are all part of your emotional intelligence, your discernment of the other person.

One issue is this though....someone who has low EI....can very often be someone who is not aware of it. This sort of person fills out personality tests and gets a totally wrong reading, because they put the answers down for who they think they are...they honestly think things about themself, which an objective outsider can clearly see are simply not true.